Wayco Cabanyal. At first line of the beach

Return and refund policy



  1. Identification


As stipulated by the article 10 of the Society of Information and E-Commerce Services Law 34/2002 dated July 11th, Wayco Ideas S.L., (hereby Wayco), acting in the capacity of holding entity of the website http://www.wayco.es, certifies the informative data required by the aforementioned regulation:

  • Corporate Name: Wayco Ideas, S.L.
  • Corporate address: Carrer de l’Almirall Cadarso, 26
  • VAT Number: B98549959
  • Registration Data: Registro Mercantil de Valencia, Tomo 9654, Folio 160, Hoja V154776
  • E-mail address: hola@wayco.es
  • Telephone Number: 962 06 23 24

  1. Website usage


Wayco provides access to multiple sorts of information and services (hereby, ‘’contents’’) as the User acknowledges the responsibility of the usage of the website and its content.

Said responsibility encompasses the necessary registration in order to have access to certain services or contents. When registered, the User is responsible for providing truthful and lawful information.

The User agrees to make appropriate use of the contents and services that Wayco provides throughout its website and, including but not limiting, to not utilize them (I) to commit unlawful, illegal, or opposite to Good faith and to public order activities; (II) to spread content or propaganda of a racist, xenophobe, pornographic-illegal nature, in defense of terrorism or violating human rights; (III) to damage the logical and physical systems of Wayco, its suppliers or third parties, to introduce or spread malware or whichever physical or logical systems being liable of causing damage of any sort aforementioned.

Wayco reserves its right to erase all comments and contributions that are an assault on the respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that offend against youth or children, the order or public security o that, according to the company, are not adequate for publishing as these comments are not related to its goal. In any of the cases, as the administrator of its website, Wayco will act diligently on awareness of such events being committed against the current Terms of Use and Privacy Policy.


  1. Contents and information provided on the website

    Wayco reserves its right of modifying the agenda shown on the website: modifications of events, activities, rates, special offers, and other commercial and service terms.

Wayco strives to offer truthful information without typing errors. In case there is an unaware mistake of such nature, it will be immediately corrected. In the event that there is a typing error in the shown prices and if the User took the decision of acquiring a service based on this error, Wayco will notify them and the client will have the right of terminating their purchase without any further costs.

All the products of this website include VAT (taxes included). In the scenario of an existing promotional code, this one will be applied to the final price of the purchase.



  1. Ticket purchase system


In order to buy, the User must press the Book Ticket button once inside the event’s tab/activity and select the number of tickets that they want to buy. Once the User has selected the event/activity and the number of tickets, the website will show those tickets for the desired day and the User will need to introduce the required information of all the attendees and press Continue to proceed with the purchase. Finally, the User will need to provide their personal information and finish the purchase with the payment while previously accepting the General Purchase Conditions stating if they agree or not to provide their email address in order to receive advertising notifications. After providing the personal information and once the purchase is made, the User and all the attendees will receive a confirmation email of the purchase.

The prices of the products exposed on the website include the Value Added-Tax (VAT).

When acquiring tickets with any type of discount bound to a certain condition of the User (member of Wayco), the User will need to certify this right at the entrance of the event if the organizer required so.


  1. Payment method


As the sole payment method, Wayco allows the purchase to be paid by credit card or debit card (Visa, MasterCard, Visa Electron, and/or other similar cards). The card used for the payment ought to be bound to a bank or a savings institution.

Wayco confirms the order at the same time the payment is carried out. All the payment methods are safe and guaranteed by the financial institutions. Nevertheless, the Client is obliged to notify any inappropriate or fraudulent charge on the card used during the purchase by email to hola@wayco.com or by telephone to 962 06 23 24 as quickly as possible so Wayco adopts the necessary measures.

Wayco will never preserve the financial information of its buyers, only the credit card number with which the purchase was made.


  1. Waiver right


Wayco informs that once the tickets have been purchased, no changes, refunds, or cancellations are allowed with the exception of an event cancellation.



Thus, the User must indubitably be sure of the information provided before finishing the purchase. The inability of attending an event or making a mistake while acquiring the tickets is not a valid reason for a refund. A cancellation is possible in the case of technical or operating issues on Wayco’s behalf. In this sense, the article 103 of the Consumer Protection Act and other supplementary laws established by the Royal-Decree Law 1/2007 dated November 16th shall be applied.

Notwithstanding the foregoing, in case of a fraudulent or inappropriate charge, the owner of the credit card is allowed to request a cancellation provided that a prior complaint has been issued and presented. The refund shall take place once provided a written complaint along with the documents certifying the loss or the theft of the card used during the purchase.


  1. Complaints, claims, and information requests


The User may send complaints, claims, and information requests to the Department of Customer Service of Wayco using the following method:

Sending an email to hola@wayco.es. In the case the content of the email is related to a purchase of a booking of tickets already made, the User shall provide the name and surname, booking reference, date, and time of the event.

Wayco will respond to the received complaints within 72 hours from the moment the complaint has been filed.


  1. Links policy


As an exception of the website that is directly managed by Wayco, all the embedded links are not under Wayco’s control. As a result, Wayco shall not be held responsible for the content published on the embedded sites, for further links embedded in any of these sites, nor for any changes or updates of such sites. Wayco is merely a channel for the User’s comfort when accessing these types of sites. The inclusion of links does not involve Wayco’s approval of the content of the embedded sites.


  1. Intellectual property rights


As an independent entity or assignee, Wayco is the owner of all the intellectual and industrial property rights of its website such as elements of it (headline, images, sound, audio, video, software or texts, brands or logos, color combination, structure and design, used material, necessary computer programs for its functioning, access, and use, and so on). In consideration of articles 8 and 32.1-second paragraph of the Spanish Royal Legislative Decree 1/1996 of April 12th, by means of which the revised text of the Intellectual Property Laws is approved while standardizing and clarifying the legal provisions on this matter, it is expressly stated that the reproduction, distribution and public communication of the contents of this website for commercial purposes are forbidden, -partially or totally-, in any platform and by any technical means without Wayco’s permission. The User commits to respect the Intellectual and Industrial Property Rights of Wayco.

All the content published on the website and especially the designs, texts, images, videos, charts, logotypes, icons, buttons, as well as trade names, signs or drawings and any other creation in the running to be used with commercial and industrial purposes are adhered to the intellectual property rights of Wayco. In none of the cases and without Wayco’s permission will take place the withdrawal, transmission, partial or total cession of the aforementioned rights, nor will take place any alterations, misuse, reproduction, distribution, or public communication of the aforementioned contents.

Wayco is authorized to publish images, texts, and logotypes on its website.


  1. Limitation of liability


Wayco will take responsibility for the damage the User might experience as a consequence of the usage of the website as long as this is attributable to the wrong performance on behalf of the company and after it has been proven the company has not complied with the legal and regulatory requirements. It is the User’s responsibility to adopt the necessary technical methods to reasonably control the risks while browsing the Internet and avoid any damage to their equipment, loss of data, and theft of confidential information. Wayco will not be responsible for any damage that may arise from interferences, omissions, interruptions, computer viruses, breakdowns, and/or disconnections in the operational functioning of this website or in the devices and computer equipment of the users, caused by reasons beyond Wayco’s control that prevent or delay the provision of services or navigation through the website.

Wayco will not be responsible for any delays or blockages in the use caused by deficiencies or overloading of the Internet or other systems, or the inability to provide the service or allow access for reasons not attributable to Wayco due to the User, third parties, or force majeure. Wayco shall not be liable if it does not have actual knowledge that the activity or information to which it refers or recommends through its links is unlawful or that it harms the property or rights of a third party liable for compensation. Otherwise,  Wayco will act diligently to remove or disable the link or the corresponding information.


  1. General considerations


Wayco will prosecute the breach of the aforementioned conditions and any inappropriate use of its website by initiating allegations that may correspond to it by law.


  1. Modification of the Conditions of Use


Occasionally, these Conditions of Use may be revised in order to update the changes according to the current legislation, update our methods of data collection and its use, when introducing new services or deleting others. These changes come into effect once published on the website. Wayco recommends its Users to stay informed by regularly rereading the Conditions of Use section.


  1. Invalidity and ineffectiveness of the clauses


If any clause included in these General Conditions were to be declared partially or totally void or ineffective, this will affect only the clause involved or the part that is void or ineffective, with these General Conditions remaining in force everything else, with such provision in whole or in part being considered as not included.


  1. Personal Data Protection:

    to consult https://wayco.es/politica-de-privacidad-y-aviso-legal/


  1. Cookies:

    to consult https://wayco.es/politica-de-cookies


  1. Applicable law and competent jurisdiction


All trades submit to Spanish law.

In the event of any conflict or divergency arising in the interpretation or application of the current contractual conditions, the Courts and Tribunals aware of the matter shall dispose of the current applicable regulation regarding competent jurisdiction in which, in the case of the consumers, the place of performance of the obligation or the place of domicile on behalf the purchasing party is taken into account.